Welcome to HZ PrintLab! These Terms and Conditions (“Terms”) govern your access to and use of our services, including our website, print-on-demand platform, and any products or services offered by HZ PrintLab (“we”, “us”, “our”).
By using our services, you agree to comply with and be bound by these Terms. Please read them carefully.
Overview of HZ PrintLab
HZ PrintLab is a technology-driven print-on-demand (POD) company that provides over 130+ customizable products including clothing, home décor, accessories, and more. Our core values are:
- Technology First
- Absolute Transparency
- Speed & Flexibility
- Customer Obsession
We aim to help individuals and businesses thrive through cost-effective, convenient, and professional print fulfillment services.
Our Services
We currently offer the following key services:
- Print Fulfillment: We produce and ship customized products directly to your customers.
- FBA Service: We assist with bulk fulfillment and prep for Amazon FBA.
- Branding Support: We help you build a strong brand identity with custom packaging, inserts, and more.
- Web Store Solutions: Tools and integrations to support your online business.
Order Policy
- No Minimum Order: You can place orders of any quantity. Whether it’s one item or one hundred, we’ll take care of it.
- Discounts & Wholesale: For orders of 10 or more units of the same product, please contact our sales team for a custom quote.
- Production Time: Most orders are produced within 2–4 business days.
- Shipping Time: Delivery to most destinations takes 6–10 business days after production.
Please note that processing and delivery times may vary during peak seasons or due to factors beyond our control.
Pricing & Payments
All prices on our website are listed in U.S. Dollars (USD) unless stated otherwise. We strive to offer highly competitive pricing to help our partners maintain healthy profit margins.
Payment must be made in full before we begin fulfilling your order.
Return & Refund Policy
Due to the custom nature of our products, we do not accept returns or exchanges unless the item is:
- Damaged during shipment
- Incorrectly printed (wrong design, wrong item, etc.)
If there’s an issue with your order, you must notify us within 7 days of receiving the item, and provide:
- Clear photo(s) of the product and packaging
- Order ID or tracking number
We will then assess the issue and offer one of the following resolutions:
- A free reprint and reshipment
- A partial or full refund
We reserve the right to refuse claims that do not meet our policy criteria.
Intellectual Property
By uploading designs to our platform, you confirm that:
- You own or have the legal right to use the content.
- Your content does not infringe on any copyright, trademark, or third-party rights.
HZ PrintLab reserves the right to remove or refuse any design that violates our policies or legal guidelines.
Limitation of Liability
HZ PrintLab is not liable for:
- Delays caused by third-party shipping carriers.
- Losses due to incorrect shipping addresses provided by customers.
Any indirect, incidental, or consequential damages arising from use of our services.
Changes to the Terms
We may update these Terms & Conditions at any time. All updates will be posted on this page with a revised “Last updated” date. Your continued use of our services constitutes acceptance of those changes.
Contact Information
If you have questions about these Terms or need help with an order, please contact us:
Email: admin@hzprintlab.com
Location: 15th floor, Wanjia Business Center, Fenghuang West Avenue, Guangxin District, Shangrao City, China
Last updated: 07/30/2025