Privacy Policy

Last updated: 07/30/2025

HZ PrintLab is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and store your data when you use our services, create an account, or visit our website.

Who This Policy Applies To

This Privacy Policy applies to:

• Any user accessing or registering an account on HZ PrintLab’s website or using our services.
• Business customers (vendors or sellers) using HZ PrintLab to fulfill orders for their customers.

Note for vendors: If you use HZ PrintLab to fulfill customer orders, you are responsible for informing your customers about how their data is processed. We process such customer data on your behalf.

Our Responsibility

HZ PrintLab acts as the data controller for registered users and customers. We are responsible for determining how and why your personal data is processed.

We are committed to:

• Collecting only the data necessary to deliver our services.
• Securing your data using industry-standard practices such as encryption, secure servers, and access controls.

When We Collect Your Data

We collect data in two primary ways:

1. With Your Consent:
   • When you register for an account.
   • Upload content or designs.
   • List products or contact support.
   • Subscribe to marketing communications.
2. Automatically:
   • When you interact with our platform (e.g., IP address, browser/device information, pages visited).
   • We use cookies and similar technologies to optimize user experience. You can manage cookie preferences via your browser settings.

What Data We Collect

We may collect the following categories of data:

• Contact & Account Info: Name, email, phone number, address.
• Payment & Transaction Data: Payment method details (e.g., PayPal email), order amount, and purchase history.
• Content & Design Files: Any artwork, designs, images you upload or link via third-party storage.
• Order & Fulfillment Data: Customer shipping details, product descriptions, store information.
• Technical Usage Data: Device/browser details, session duration, IP address, timezone, login data, and error logs.
• Sensitive Data: We do not collect sensitive personal data (e.g., religion, political views, health).
• Children: Our services are intended for users 18+. We do not knowingly collect data from users under 16. If identified, such data will be deleted immediately.

How and Why We Use Your Data

We only use your data when necessary for the following purposes:

• To Provide and Improve Our Services: To process orders, authenticate users, deliver products, and personalize your experience.
• To Support You: Respond to queries and provide service-related updates.
• Product Development: Analyze usage patterns and gather feedback to enhance platform performance and features.
• Marketing (with consent): Send promotional emails or product updates. You can opt out at any time.
• Legal Compliance: To meet legal or regulatory obligations or respond to legal requests.

We never sell or rent your personal data to third parties.

Your Rights and Choices

Depending on your location (e.g., under GDPR), you have the right to:

• Access: Request a copy of your personal data.
• Correct: Ask us to correct inaccurate or incomplete information.
• Delete: Request the deletion of your personal data (unless legally required to retain it).
• Withdraw Consent: Revoke your consent at any time without affecting prior processing.
• Data Portability: Request your data in a machine-readable format.
• Lodge a Complaint: Contact a data protection authority if you believe your rights were violated.

You may choose not to provide certain information, but that could limit your ability to use some services (e.g., placing an order).

To unsubscribe from marketing emails, click “unsubscribe” in any email or contact admin@hzprintlab.com.

Data Storage and Protection

• We store data on secure cloud servers (e.g., AWS) with 24/7 physical monitoring and encryption (TLS/HTTPS).
• Access to personal data is restricted to authorized staff for operational purposes.
• While we implement strong security, no method is 100% secure. Keep your account secure and notify us immediately if you suspect a breach.

Data Retention:

We retain data only as long as needed to provide our services or comply with laws. For example, order and account details may be retained up to 6 years for legal or financial purposes. You can request deletion at any time (unless retention is legally required).

Third-Party Data Sharing

We share your data only with trusted third-party service providers:

• Fulfillment & Logistics: To process and ship your orders.
• Payment Processors: To process transactions securely.
• Customer Support Tools: To assist you with inquiries.
• Analytics (with consent): To help improve the platform experience.
• Legal & Compliance: To meet legal obligations.

If you’re a vendor using our platform, we may share relevant customer data with you strictly for order fulfillment purposes.

We do not sell or rent personal data to advertisers.

Privacy Policy Updates

We may update this Privacy Policy as we introduce new features or comply with evolving regulations. All updates will be posted on this page, and if changes are significant, we’ll notify you by email or within the platform.

Contact Us

If you have any questions, concerns, or requests about your data or this Privacy Policy, please contact: admin@hzprintlab.com.